Return & Refund Policy
At Trusleep, we stand fully behind the quality of our products. We want every customer to feel confident when purchasing from us, which is why we offer two distinct and comprehensive guarantees.
Our Two Guarantees
30-Day Defect Guarantee If your product arrives damaged, defective, broken, or with any manufacturing fault, you are fully covered for 30 days from the date of delivery. We will offer you a full replacement or a complete refund — whichever you prefer — at no additional cost to you. You will not be required to return the defective item in most cases.
To file a defect claim, please email support@usetrusleep.com with:
- Your order number
- A brief description of the defect
- Clear photos or a short video showing the issue
Our team will respond within 1–2 business days and resolve your case promptly.
90-Day Satisfaction Guarantee We believe in our products and we want you to love them. If for any reason you are not fully satisfied with your Trusleep purchase, you may request a return or refund within 90 days of receiving your order — no complicated explanations required.
To be eligible under the Satisfaction Guarantee:
- The request must be made within 90 days of the delivery date
- The product should be in its original or reasonable condition (not intentionally damaged or misused)
- You must contact us before sending any item back
Return shipping costs in this case are the responsibility of the customer unless otherwise stated.
How to Start a Return or Refund Request
- Email us at support@usetrusleep.com with your order number and the reason for your request.
- Our team will review your case and respond within 1–2 business days with detailed instructions.
- If a return is required, we will provide the return address and next steps.
- Once we receive and inspect the returned item (if applicable), your refund will be processed within 5–10 business days to your original payment method.
Refund Processing Time Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Eligible Situations The following situations are not covered by our guarantees:
- Damage caused by misuse, negligence, or accidents
- Items returned after the applicable guarantee period has expired
- Requests made without an order number or proof of purchase
- Products that have been significantly altered or modified by the customer
Exchanges If you would like to exchange your product for a different item, please contact us at support@usetrusleep.com and we will do our best to accommodate your request based on product availability.