Shipping Policy

At Trusleep, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle your order from the moment of purchase to delivery.

Order Processing All orders are carefully reviewed and prepared before being dispatched. Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day. During high-demand periods such as sales events or holidays, processing may take slightly longer — we appreciate your patience and will always keep you informed.

Delivery Timeframe Once dispatched, orders typically arrive within 5–12 business days, depending on your location and local postal service. Please note that business days do not include weekends or public holidays. Delivery times are estimates and not guaranteed, as they may be affected by factors outside our control such as customs processing, carrier delays, or weather conditions.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. We occasionally offer free shipping promotions — keep an eye on our website and newsletter for updates.

Order Tracking As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. If you have not received your tracking information within 3 business days of placing your order, please contact us at support@usetrusleep.com.

International Shipping We ship to multiple countries worldwide. International customers should be aware that their order may be subject to customs inspections, import duties, or local taxes upon arrival. These fees are determined by your country's customs authority and are the sole responsibility of the customer. Trusleep is not responsible for delays caused by customs processing.

Split Shipments In some cases, if you order multiple items, they may be shipped separately and arrive at different times. You will receive individual tracking numbers for each package.

Incorrect Shipping Address Please double-check your shipping address before completing your order. Trusleep is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at support@usetrusleep.com — we will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been shipped.

Lost or Stolen Packages If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first. If the issue persists, contact us at support@usetrusleep.com within 7 days of the marked delivery date and we will open an investigation with the carrier.

Undeliverable Packages If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer will be responsible for any reshipping costs.